Step-by-step instructions how to buy tickets:
1. Select an event
2. Select the number of tickets and the price, Add to cart
3. Fill in Payment Information and read Customer Summary
4. Pay with your credit card by 3D secure system or use PayPal
5. Print your e-tickets or collect your tickets in person in Via Musica shop
There are several ways you can select an event:
1. Choose Classical music, Opera and Ballet, Jazz music, Black Light theatre or Sightseeing by clicking the desired genre.
2. Start Search - pick the dates in the calendar. You can select a particular day or a period from-to. You may also choose by genre.
3. Fulltext Search - fill in the term to search.
4. Events - concerts, performances and tours listed chronologically by genre
5. Venues - list of all Prague´s artistic venues - you may check more detailed info about the particular venue, its location on the map and a photo gallery. Below the venue details you will find the list of Upcoming events held here.
There are four types of concert tickets:
1. Open seating
Allows you to sit anywhere you want, the seats are without numbers. With this option, we recommend to arrive at the venue 20 minutes in advance so that you can choose your seats without hassle.
2. Category seating
Select your seat within several rows, i.e. from 1st to 5th row, and in this category you can freely choose your seat after you get at the venue. In this case, we also recommend to arrive 20 minutes in advance to chose a seat according to your preferences.
3. Numbered seating
You choose a particular row and seat. In this case, you have the particular seat guaranteed and can come only shortly before the event beginning.
4. Numbered seating with required confirmation
In some cases (mainly when booking opera tickets), organizer´s approval of your reservation is required. The organizer reserves the right to allocate the best possible row and seat for you. It might take up to 48 hours for the confirmation to come through. Your payment is in status "payment on hold". As soon as you receive your tickets, your credit card will be charged. If you receive e-mail your required category is sold out, your credit card is not charged and in such case don´t hesitate to place new order for another price category.
The procedure is similar for all four options listed above - select the price category and confirm your order by clicking the Add to cart button which will take you to Shopping Cart Content. At this point you may check what tickets you have selected. You can go back and select more tickets by clicking the Go Back button. To remove the tickets click on the Remove button on the right. If you are satisfied with your selection please continue by clicking the Go to Order / Proceed to Checkout button straight to Payment Information.
From the moment you add tickets to your shopping cart, you have 20 minutes to carry out the payment. During this time selected tickets are blocked in your favour and other customers do not have access to them. If you do not buy selected tickets within 20 minutes they will become available for sale again, your order will be automatically cancelled and you would need to repeat the purchase process.
After selecting your tickets it is necessary to fill in simple form listing your name and a valid and correct e-mail address, optionally also a telephone number. At this point, you also choose the way you wish to get your tickets:
Buy online and print e-Tickets - you print the tickets yourself. You can do so immediately after the payment directly from the website, or from the attachment of the confirmation email sent to you after the payment.
Buy online and collect tickets in person in Via Musica shop
- you buy your tickets online and collect it in person in Via Musica shop any time before the concert beginning. Upon purchasing tickets you will receive a confirmation email with your unique order number. Present this number and your ID when collecting tickets.
The shop is open daily:
10:00 - 20:00
Please note the 30 minute lunch break between 14.00 and 16.00 during which the shop is closed. The lunch break depends on how busy the shop is. The exact time is not fixed. Time of reopening is displayed on the door of the store. If you arrive during a lunch break, please wait. Thank you for your understanding.
Select payment method - choose if you prefer paying by payment card or by PayPal.
After filling out the form click on Continue to Customer Summary - please check all listed information and confirm your agreement with the purchase. We recommend you to read Terms and Conditions and Information about personal data processing that are binding for all purchases as they guarantee you a safe, quick and easy ticket purchase. Then Proceed to payment.
To purchase tickets via 3D Secure Payment gateweay - please select the card type you wish to pay with.
3D secure payment gateway - at this point you are actually purchasing the tickets. All financial transactions are conducted according to the exchange rate of the bank on the date and at the moment of the financial transaction. Prague Ticket Office - Via Musica has no responsibility for the exchange rate fluctuation. After successful payment you will receive a confirmation from the bank.
PayPal - if you choose to use PayPal, you will be redirected to www.paypal.com site. PayPal securely processes payments for Prague Ticket Office - Via Musica. For PayPal payments you must have already set up your PayPal account.
After payment you will need to wait to be redirected back to Prague Ticket Office website. This may take a few seconds. Your tickets will then be available on Prague Ticket Office website and also sent to your email address.
Order completed - you have paid for the tickets and immediately you are offered option to print your tickets by clicking on Print e-Tickets button. You will also receive shortly a confirmation email at the email address you provided within the purchase process.
For numbered seating tickets with required confirmation you will get the order number and information about the running 48 hours time limit.
Print your e-Tickets - print your tickets by clicking on Print e-Tickets button or from the attachement of the confirmation email.
Buy online and collect tickets in person in Via Musica shop - you will receive a confirmation email at the address you provided within the purchase process. In this email you will find your order number. Please, provide the order number with your ID in the Via Musica shop and our staff will print your tickets. Please note that without the ID and the order number we cannot hand out the tickets.
The shop is open daily:
10:00 - 20:00
Note the 30 minute lunch break between 14.00 and 16.00 during which the shop is closed. The lunch break depends on how busy the shop is. The exact time is not fixed. Time of reopening is displayed on the door of the store. If you arrive during a lunch break, please wait. Thank you for your understanding.
Please have your tickets with you upon arrival. Without the tickets, you wouldn´t be allowed to attend the event.
Each ticket is valid only for one person. Please read all information printed on the ticket carefully. In case you need any further assistance, at the bottom of the ticket you will find contact information. Have a great time in Prague and enjoy the event!